1. Introduction
Welcome to EXPK7.
EXPK7 ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website, mobile application, and related services (collectively referred to as the "Platform").
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our Platform.
2. About EXPK7
EXPK7 is a technology platform that enables customers to book and manage doorstep car wash services through subscription plans and on-demand service options.
The Platform allows users to:
- Create an account
- Purchase subscription plans
- Schedule car wash services
- Track service status
- View service history
- View before and after wash photographs
- Manage vehicle information
- Make online payments
- Contact customer support
3. Scope of this Privacy Policy
This Privacy Policy applies to:
- EXPK7 Mobile Application
- EXPK7 Website
- Customer Portal
- Any services offered by EXPK7
This Privacy Policy applies to all users including customers, visitors, and registered users.
4. Information We Collect
Depending on how you use our Platform, we may collect the following categories of information.
A. Personal Information
When you register or use our services, we may collect:
- Full Name
- Email Address
- Mobile Number
- Residential Address
- City
- State
- Postal Code
B. Vehicle Information
To provide our services, we collect vehicle-related information including:
- Vehicle Registration Number
- Vehicle Make
- Vehicle Model
- Vehicle Type
- Vehicle Color (if applicable)
C. Account Information
When you create an account, we may collect:
- Account ID or other account identifiers
- Email address and email verification/OTP status
- Account preferences and settings
- Information necessary to authenticate and maintain your account
D. Location Information
With your permission, we may collect your location information to:
- Identify your service location
- Schedule doorstep services
- Assist our staff in reaching your location
- Improve service accuracy
You may disable location permissions through your device settings. However, certain services may not function properly without location access.
E. Payment Information
When you make payments through the Platform, payments are securely processed through our third-party payment gateway.
We do not store your:
- Debit Card Number
- Credit Card Number
- CVV
- UPI PIN
- Internet Banking Password
We may receive limited payment-related information such as:
- Payment Status
- Transaction ID
- Payment Reference Number
- Payment Date
- Payment Amount
F. Service Information
We collect information relating to services booked through our Platform including:
- Subscription Plan
- Service Schedule
- Service Completion Status
- Service History
- Assigned Staff
- Customer Feedback
- Ratings and Reviews
G. Before and After Service Images
To maintain service quality and verify service completion, our service partners may capture photographs of the vehicle before and after each service.
These photographs are securely stored and may be made available to customers through the Platform.
H. Device Information
We may automatically collect information such as:
- Device Type
- Operating System
- App Version
- Device Identifier
- IP Address
- Browser Information
- Crash Logs
- Diagnostic Information
I. Communications
When you contact us, we may retain records of:
- Customer Support Requests
- Emails
- Feedback
- Complaints
- Queries
5. How We Use Your Information
EXPK7 uses the information collected from you solely for legitimate business purposes and to provide, improve, and maintain our services. We may use your information for the following purposes:
5.1 Account Management
We use your information to:
- Manage your EXPK7 account.
- Verify your identity.
- Authenticate your login using Email OTP.
- Maintain account security.
- Prevent unauthorized access.
5.2 Service Delivery
Your information is used to:
- Schedule doorstep car wash services.
- Assign service staff.
- Navigate to the service location.
- Complete booked services.
- Record service completion.
- Maintain service history.
5.3 Subscription Management
We use your information to:
- Activate subscription plans.
- Renew or modify subscriptions (where applicable).
- Track subscription validity.
- Manage upcoming service schedules.
5.4 Customer Support
We may use your information to:
- Respond to your enquiries.
- Resolve complaints.
- Provide technical assistance.
- Improve customer satisfaction.
5.5 Payment Processing
Your payment-related information is used to:
- Process payments securely.
- Verify successful transactions.
- Generate payment receipts.
- Maintain transaction records.
- Prevent payment fraud.
5.6 Communication
We may communicate with you regarding:
- Booking confirmations.
- Service reminders.
- Service completion updates.
- Account-related notifications.
- Important policy updates.
- Security alerts.
- Customer support communications.
5.7 Service Quality
We may use service information, including before and after service photographs, to:
- Verify completion of services.
- Monitor service quality.
- Resolve customer disputes.
- Improve operational efficiency.
- Conduct internal quality audits.
5.8 Platform Improvement
Information collected may be used to:
- Improve application performance.
- Enhance user experience.
- Develop new features.
- Fix software bugs.
- Conduct analytics and research.
5.9 Legal Compliance
We may process your information to:
- Comply with applicable laws and regulations.
- Respond to lawful requests from government authorities.
- Protect our legal rights.
- Prevent fraud and misuse of the Platform.
6. Legal Basis for Processing Information
Where applicable, EXPK7 processes personal information based on one or more of the following legal grounds:
- Your consent.
- Performance of our contractual obligations.
- Compliance with legal obligations.
- Legitimate business interests.
- Protection of our legal rights and interests.
8. Third-Party Services
Our Platform may integrate with third-party service providers to deliver certain features and services.
These providers may collect, process, or store information in accordance with their own privacy policies.
Examples include, but are not limited to:
- Payment gateway providers.
- Map and navigation service providers.
- Cloud hosting providers.
- Email service providers.
- Analytics providers.
- Push notification service providers.
EXPK7 is not responsible for the privacy practices of third-party websites, applications, or services that operate independently of our Platform.
Users are encouraged to review the privacy policies of such third-party providers before using their services.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services.
- Fulfil contractual obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes.
- Enforce our agreements.
The retention period may vary depending on the type of information and applicable legal obligations.
When information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our internal data retention practices.
10. Data Security
EXPK7 is committed to protecting your personal information through appropriate administrative, technical, and organizational security measures designed to safeguard your data against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Our security practices may include:
- Secure Socket Layer (SSL/TLS) encryption for data transmission.
- Secure authentication and login mechanisms.
- Encrypted storage of sensitive information where applicable.
- Role-based access controls to limit data access.
- Secure cloud infrastructure.
- Regular monitoring of our systems for potential vulnerabilities.
- Restricted access to customer information by authorized personnel only.
While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, EXPK7 cannot guarantee absolute security of your information.
Users are responsible for maintaining the confidentiality of their account credentials and should notify EXPK7 immediately if they suspect any unauthorized access to their account.
12. Your Rights
Subject to applicable laws, you may have the following rights regarding your personal information:
12.1 Right to Access
You may request access to the personal information we maintain about you.
12.2 Right to Update
You may update or correct inaccurate or incomplete personal information through your account or by contacting us.
12.3 Right to Delete
You may request deletion of your account and personal information, subject to our legal and operational obligations.
Certain information may continue to be retained where required for:
- Legal compliance.
- Fraud prevention.
- Dispute resolution.
- Accounting records.
- Enforcement of our agreements.
12.4 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent may affect your ability to use certain features of the Platform.
12.5 Right to Contact Us
You may contact us regarding any questions, concerns, or requests relating to your personal information.
13. Marketing Communications
From time to time, EXPK7 may send communications regarding:
- New services.
- Promotional offers.
- Discounts.
- Referral programs.
- Seasonal campaigns.
- Important announcements.
Where required by applicable law, such communications will only be sent with your consent.
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Please note that even if you opt out of promotional communications, we may continue to send transactional or service-related messages, including:
- Booking confirmations.
- Payment receipts.
- Service reminders.
- Security alerts.
- Account notifications.
14. Account Deletion
Users may request deletion of their EXPK7 account by contacting our customer support or by using the account deletion option available within the Platform (where provided).
Upon receiving a valid request:
- Your account may be deactivated.
- Personal information may be deleted or anonymized where appropriate.
- Certain records may be retained where required by law or for legitimate business purposes.
Deletion of your account may result in the permanent loss of:
- Booking history.
- Subscription information.
- Saved vehicles.
- Service history.
- Preferences.
- Other account-related information that is not legally required to be retained.
15. Children's Privacy
The Platform is intended for use by individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.
If you believe that a child has provided us with personal information, please contact us immediately.
16. Third-Party Links
The Platform may contain links to third-party websites or services for your convenience.
EXPK7 does not control or endorse these third-party websites and is not responsible for their privacy practices, content, security, or terms of use.
Users are encouraged to review the privacy policies of any third-party websites or services before providing personal information.
17. International Data Transfers
Your information may be processed or stored on servers located in jurisdictions outside your state or country through trusted service providers.
By using the Platform, you acknowledge and consent to such transfers, processing, and storage, subject to applicable legal and contractual safeguards.
EXPK7 takes reasonable steps to ensure that your information continues to receive an appropriate level of protection regardless of where it is processed.
18. Changes to this Privacy Policy
EXPK7 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our business practices, services, legal requirements, or technological developments.
Any revised Privacy Policy will become effective upon being published on our Platform unless otherwise stated.
Where required by applicable law, we will notify users of material changes through appropriate means, including email, in-app notifications, or by publishing an updated version on our website or mobile application.
Your continued use of the Platform after such changes become effective constitutes your acceptance of the revised Privacy Policy.
19. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which your personal information is collected, processed, stored, or used, you may contact us using the details below:
EXPK7
Email: support@expk7.com
Website: https://www.expk7.com
Customer Support Hours:
Monday to Saturday
09:00 AM – 07:30 PM (IST)
20. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, unless otherwise required by applicable law.
21. Severability
If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
22. No Waiver
Failure by EXPK7 to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other provision contained herein.
Any waiver shall be effective only if made in writing by an authorized representative of EXPK7.
23. Entire Privacy Policy
This Privacy Policy constitutes the complete understanding between you and EXPK7 regarding the collection, processing, storage, use, disclosure, and protection of your personal information while using the Platform.
This Privacy Policy should be read together with our:
- Terms and Conditions
- Refund and Cancellation Policy
- Any additional policies published by EXPK7 from time to time
24. Acceptance of this Privacy Policy
By accessing, registering for, or using the EXPK7 website, mobile application, or any related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform.
Your continued use of the Platform following the publication of any updates to this Privacy Policy constitutes your acceptance of those changes.