1. Introduction
This Refund & Cancellation Policy ("Policy") governs the cancellation and refund of services and subscription plans purchased through the EXPK7 website, mobile application, or any other platform operated by EXPK7.
By purchasing any service or subscription plan, you acknowledge that you have read, understood, and agreed to this Policy.
2. Subscription Purchase
Customers may purchase subscription plans or on-demand services through the EXPK7 Platform.
All purchases are subject to successful payment confirmation.
3. No Refund Policy
All subscription plans and services purchased through EXPK7 are generally non-refundable.
Once a subscription plan has been successfully purchased and payment has been confirmed, the purchase of that subscription plan is final and is not eligible for a refund.
Customers shall not be entitled to a refund for unused, partially used, or unutilized subscription services during the subscription period.
Notwithstanding the above, EXPK7 may, at its sole discretion, consider granting a partial refund in exceptional circumstances, including but not limited to operational issues, service-related concerns, or any other situation that EXPK7 considers appropriate. Any decision regarding a partial refund, including the amount refunded, shall be final and binding.
Customers are advised to carefully review the selected plan, pricing, service frequency, and applicable terms before completing the purchase.
4. Cancellation by Customer
Customers may discontinue using the Platform or choose not to continue their subscription after the expiry of the current subscription period.
However:
- Cancellation of a subscription does not entitle the customer to any refund.
- Cancellation shall not result in reimbursement for any unused services.
- The subscription shall remain valid until the end of the purchased subscription period unless otherwise specified by EXPK7.
5. Automatic Renewal
If the customer enables the Auto-Renewal feature, the subscription shall automatically renew at the end of the current subscription period using the customer's selected payment method, unless Auto-Renewal is disabled before the renewal date.
Customers may disable Auto-Renewal at any time before the next renewal date through the EXPK7 Platform or any other method made available by EXPK7. Disabling Auto-Renewal will prevent future renewals only and shall not affect the validity of the current subscription period.
Payments successfully processed under Auto-Renewal shall be treated as a new subscription purchase and shall be subject to this Refund & Cancellation Policy. Such payments shall not be eligible for a refund. However, EXPK7 may, at its sole discretion, consider granting a partial refund in exceptional circumstances in accordance with this Policy.
6. Cancellation by EXPK7
EXPK7 reserves the right to cancel or suspend any booking or subscription in circumstances including, but not limited to:
- Fraudulent activity.
- Violation of the Terms and Conditions.
- Misuse of the Platform.
- Safety concerns.
- Circumstances beyond the reasonable control of EXPK7.
7. Missed Services
If a scheduled service cannot be completed because:
- The vehicle is unavailable.
- The vehicle cannot be accessed.
- The service location is inaccessible.
- The customer is unavailable.
- Any other circumstance attributable to the customer,
the missed service shall not be eligible for any refund, compensation or rescheduling.
8. Failed or Duplicate Payments
In the event of:
- Failed payment transactions.
- Duplicate payments.
- Incorrect debit due to a technical error.
Customers should contact EXPK7 Customer Support promptly with the relevant transaction details.
Verified duplicate or erroneous payments shall be reviewed and resolved in accordance with applicable laws and payment gateway procedures.
9. Modification of Services
EXPK7 reserves the right to modify, suspend, discontinue, or update any service, subscription plan, pricing, or promotional offer at any time.
Such modifications shall not affect services already purchased unless otherwise required by law or expressly communicated by EXPK7.
10. Force Majeure
EXPK7 shall not be responsible for delays, interruptions, or inability to provide services due to events beyond its reasonable control, including but not limited to:
- Natural disasters.
- Floods.
- Fire.
- Earthquakes.
- Severe weather conditions.
- Government restrictions.
- Strikes.
- Pandemic or epidemic.
- Internet or communication failures.
- Other unforeseen circumstances.
11. Changes to this Policy
EXPK7 reserves the right to modify or update this Refund & Cancellation Policy at any time.
Any changes shall become effective upon publication on the Platform unless otherwise specified.
Continued use of the Platform following such changes constitutes acceptance of the revised Policy.
12. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
EXPK7
Email: support@expk7.com
Website: https://www.expk7.com
13. Acceptance of this Policy
By purchasing any service or subscription plan through the EXPK7 Platform, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.